Shipping policy

How long will it take to get my order?

Orders are processed within 1–5 business days.

Estimated delivery times?

Small products: 1 - 2 weeks
Big products: 3 – 6 weeks

Where do you deliver?

We ship worldwide! We deliver to the United States, the United Kingdom, Canada, Australia, Europe, and the United Arab Emirates. If you live somewhere else, contact us at hello@nordmoon.com and we'll see if we can ship to you.

Track your order easily!

Once your order ships, you'll get a confirmation email with a tracking number. You can then track your package online.

What if my tracking info stops updating?

Don't worry! This might just mean your package was transferred to a local delivery company. It's still on its way. If you're concerned, just contact our customer service team.

What about customs fees?

You might be responsible for customs fees or taxes when your order arrives. We can't predict these charges, but they are usually pretty rare.

Got questions? We're here to help!

Our friendly customer service team is always happy to help. Just contact us at hello@nordmoon.com

Free delivery worldwide

We deliver style to your door, wherever you are, with no extra shipping costs! And you can track your order every step of the way!

Satisfied or refunded

Your satisfaction is our priority. If you’re not completely happy with your purchase, we’ll make it right with a hassle-free return or refund!

Top-notch support

We're here for you every step of the way with expert help and friendly service whenever you need it! We're more than just sellers—we're lighting experts.

Secure payments

Shop with confidence — your payment information is protected with advanced security measures!

Quality

We ensure each item is crafted with precision using top-quality materials, seamlessly blending aesthetics and durability for a perfect finish.